Strategic Project Manager

Job OverviewWe are seeking an experienced Project Manager to oversee the integration and optimization of CRM, LMS, ERP, and SIS platforms to support institutional operations and student success.The ideal candidate will have a strong technical background, excellent communication skills, and experience in managing platform integrations using APIs, webhooks, and middleware.The role requires coordination of system downtimes, oversight of robust backup and disaster recovery processes, and expertise in AI-based workflow automation tools.Key responsibilities include achieving tangible results, advancing personalization with ML/AI, leading experimentation at scale, developing robust analytics, optimizing channel strategy, telling the story, improving the craft, and safeguarding data use.ResponsibilitiesAchieve tangible results by establishing benchmarks and learning goals, developing structures that link campaign performance to business results, CLV, retention.Advance personalization with ML/AI by developing or partnering on models (propensity, churn, next-best action, send-time/content optimization, uplift modeling) and integrating them into CRM decisioning and orchestration.Lead experimentation at scale by building and running A/B and multivariate tests, applying sound statistical methods (power analysis, capping, sequential testing, causal inference) to produce trustworthy results.Develop robust analytics by using SQL/Python for data modeling and reproducible pipelines, composing self-serve datasets and dashboards to accelerate decision-making.Optimize channel strategy by evaluating email, push, in-app, onsite, and lifecycle programs, recommending frequency, targeting, and creative strategies grounded in data.Tell the story by translating complex analysis into clear, actionable recommendations for senior collaborators, influencing roadmaps and CRM evolution.Improve the craft by guiding analysts, advocating for guidelines in documentation, code review, and experimentation hygiene, promoting an inclusive, growth-focused culture.Safeguard data use by partnering with Legal/Privacy to ensure compliance (e.g., GDPR), guardrails, and responsible AI practices.QualificationsHands-on CRM analytics experience delivering impact in a consumer or marketplace context.Machine-learning & AI experience applied to CRM/personalization (e.g., propensity, churn, LTV/CLV modeling, recommendation/next-best action, uplift).Experimentation & statistics expertise, including test building, sample sizing, variance reduction, and causal inference.SQL and Python proficiency for data wrangling, modeling, and automation; familiarity with data warehouses and version control.Dashboarding & data visualization skills (Tableau preferred) to build clear, credible self-serve insights.Business sense proven through translating insights into strategies that yield measurable outcomes.Communication & collaborator leadership across Marketing, Product, and Engineering; ability to influence at executive level.Bachelor's degree in Information Systems, Computer Science, Education Technology, or a related field (Master's preferred).Minimum 15+ years of experience in EdTech systems administration or CRM management.Proven track record in platform integration, data governance, and cross-functional collaboration.Certifications in CRM platforms (e.g., Salesforce Administrator) or EdTech tools are a plus.RequirementsProficiency in CRM platforms such as Salesforce, Meritto, or Zoho.Familiarity with Learning Management Systems (D2L Brightspace, Moodle, Canvas).Working knowledge of Student Information Systems (SIS) like Digii, Banner, PowerSchool, or Jenzabar.Additional RequirementsBasic HTML/CSS for interface tweaks, knowledge of layout builders.Scripting/Programming - Languages like JavaScript, Python, or platform-specific scripting (e.g., Apex for Salesforce).Understanding data structures, schemas, and relationships within the system.BenefitsThis role offers the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our institution. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.],