Murex production Support

2 days ago


mumbai, India FinSurge Full time

KEY RESPONSIBILITIES
· To carry out Duty Support rotations among the team members
· To work with third party vendor/support team to provide a seamless support for the business.
· To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
· To communicate effectively and work efficiently with a group of people supporting both functional/technical areas
· Perform root cause analysis and contribute to problem solving
· Ability to provide continuous improvement initiatives and automating recurring tasks
· A team player across all sub-teams within Murex Support group
· Able to provide quality service to business users

Key Requirements
· Knowledge of Murex DataMart and basic MxML is essential for daily BAU support.
· Familiarity with asset classes
· Knowledge of Murex data model, EOD flow and basic SQL
· Experience with Unix and Shell Scripting
· Able to work in shift hours during support duty week and to carry out implementations on weekends.
· Able to take ownership of issues and follow through to closure.
· To be able to drive himself/herself to learn new things while dealing with daily production support



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