Director - Customer Success
4 days ago
The opportunity:Overview: As a CX Leader, you will be responsible for the end-to-end management of client projects that focus on improving client interactions and solution delivery. This role requires collaboration with cross-functional teams to ensure timely, efficient, and client-centric project outcomes. You will oversee the planning, execution, and monitoring of initiatives designed to enhance customer satisfaction and loyalty, while ensuring alignment with business goals.Responsibilities:Project Management: Lead and manage multiple customer experience projects from initiation to completion, ensuring they are delivered on time, within scope, and on budget.Stakeholder Management: Liaise with internal and external stakeholders, including customers, business units, and third-party vendors, to gather requirements, align on goals, and ensure effective communication throughout the client lifecycle.Customer-Centric Approach: Ensure all initiatives are designed with the customer in mind, creating solutions that enhance the overall customer experience and address customer pain points.Risk & Issue Management: Proactively identify potential risks and issues related to accounts, and develop mitigation strategies to address them, ensuring minimal impact on project delivery, customer satisfaction, and revenue losses.Reporting & Analytics: Track project performance, progress report, and provide regular updates to leadership on key milestones, challenges, and successes.Customer Retention: Ensuring no revenue loss and generating additional revenue through the successful handling of change requests and upgrades.Qualifications & Skills:Experience: 12+ years of experience in project or delivery management, preferably in a client experience or client-facing environment.Leadership: Strong leadership skills with a proven ability to manage a team of 5-7 members and influence stakeholders at all levels.Client-Centric Mindset: Passion for delivering exceptional customer experiences and an understanding of customer journeys.Technical Proficiency: SQL & Advanced Excel proficiency. If not hands-on, the individual is expected to learn during the onboarding process.Problem-Solving: Strong analytical and problem-solving skills, with the ability to manage complex issues and provide innovative solutions.Adaptability: Comfortable working in a fast-paced, dynamic environment and adaptable to changing priorities.
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Director of Customer Success
2 days ago
bangalore, India CloudSEK Full timeWHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology...
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Director of Customer Success
3 days ago
Bangalore, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that...
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Director of Customer Success
2 days ago
bangalore district, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that...
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Director of Customer Success
3 hours ago
Bangalore Division, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that...
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Senior Director Customer Success
21 hours ago
Bangalore, India Locus Full timeJob Title: Senior Director Customer Success Location: Bangalore (On-site; full-time) About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into...
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Senior Director Customer Success
2 days ago
bangalore, India Locus Full timeJob Title: Senior Director Customer SuccessLocation: Bangalore (On-site; full-time)About LocusBattle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into...
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Senior Director Customer Success
9 hours ago
bangalore district, India Locus Full timeJob Title: Senior Director Customer Success Location: Bangalore (On-site; full-time) About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into...
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Senior Director Customer Success
3 hours ago
Bangalore Division, India Locus Full timeJob Title: Senior Director Customer Success Location: Bangalore (On-site; full-time) About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into...
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Director Customer Support
3 days ago
Bangalore, India Zyoin Group Full timeRole - Director Customer Support Experience - 15+ Years Location - Bangalore Industry - Fintech, Financial Services Preferred Key Requirements: Looking for a Director – Customer Support with strong focus on strategic leadership and transformation. Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees. Proven...
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Senior Manager
3 days ago
Bangalore, India MoveInSync Full timeLocation: India (travel as and when required) Experience: 6–8 years Function: International Growth - Customer Success About the Role We are looking for an experienced Senior Manager/Associate Director in the International Growth team in Customer Success and Delivery to own post-sales success for our key global enterprise accounts. The role will ensure...
