Invigilater/Test Center Administrator

15 hours ago

ahmedabad, India Pearson Full time

REQUIRED KNOWLEDGE AND EXPERIENCEEducation and Experience: • 6 months customer service experience required• Exposure in a testing environment strongly preferred• Experience with Microsoft Office and Windows applications requiredSkills, Knowledge and Abilities: • Customer service skills required• Strong written and oral communication skills • Ability to communication both technical and functional• Ability to work independently• Effective time management skills• Ability to handle a reasonable amount of stress• Strong attention to detail• Problem solving skills • Alertness and courage• Ethics and trust• Knowledge in operating a computer, fax, and other office equipmentOther (license/certification): • Annual Pearson Professional Centers certification for Test Administrator required• Must pass re-certification annuallPRIMARY RESPONSIBILITIES 1. Operational Administration• Assure equipment is operational and test stations are free of extraneous materials• Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically • Communicate and work with VSS technical support to investigate and fix technical issues• Test Center cleaning if applicable2. Customer Service• Review test roster and prepare accordingly for candidates including special accommodation preparation• Check in candidates and verify identifications• Explain the test process briefly• Help candidates to place all personal belongings in a personal locker • Escort examinee to assigned test station• Help the examinee begin the tutorial/test• Answer any questions before the timed portion of the test begins• Monitor examinees • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself• Print the test results after the candidate completes the test3. Quality Assurance and Continuous Improvement• Ensure the adherence to the Pearson Professional Center quality and security measures • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and sharedWORK ENVIRONMENT AND CONDITIONSPhysical requirements: • Be comfortable to work in a quiet testing environment• Be flexible in work hour

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