Operations Administrator

6 days ago

bangalore, India Assurant Full time

RMA Creation – Device Claims Support (eCommerce & Other Claim Channels)Process 40-50 RMA requests per day for device claims received through eCommerce and other internal channels.Enter and validate claim details in Oracle, ensuring accuracy and timely resolution.Collaborate with customer service and operations teams to facilitate efficient returns and replacements.Maintain accurate records of RMA entries and support performance tracking.  Backorder Management – Insurance Protect ProgramReview and cancel or amend backorders in Oracle for Insurance Protect programs when like-for-like replacements are unavailable.Communicate any cancellations to the Service team.Ensure Oracle reflects correct inventory and order statuses following any adjustments.  Performance Metrics:RMA processing efficiency (average handling time ~6 minutes per device)Daily completion targets (50–60 RMAs/day)This will increase during peak periods (September to February)Accuracy and timeliness of backorder amendmentsInternal SLA compliance and stakeholder satisfaction

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