System IT Engineer

System IT EngineerWe at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. On one side we're working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we're giving consumers a reliable and secure payment experience which is better than anything else they've experienced in the Indonesian ecosystem. Where We Are Now: Series A Startup with Boundless Opportunities Our Vision for Payment Transformation: We're on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework. Strategic Partnership with Top Brands: As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments. Your Opportunity to Innovate: If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.We are looking for a seasoned IT Professional for this position. The ideal Talent must ensure that the corporate IT infra is secure and the IT resources are appropriately and timely allocated/de-allocated and utilized optimally.Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together #IndepaySetaraJourney #PaymentsInnovationWhat your current role should be like:Provide first-level technical support to users onsite and remotely for networking, devices, applications, and operating systems. Troubleshoot and resolve technical issues efficiently to minimize downtime. Ensure all IT resources and computing facilities are in excellent working condition at all times. Manage IT inventory to ensure all assets are appropriately accounted for, configured, allocated, and de-configured/de-allocated as per defined processes. Implement and monitor suggested security mechanisms, backup policies, and group/admin/access/security policies. Ensure continuous compliance with IT security protocols and best practices across the organization. Be available on-call to handle critical and emergency situations. Ensure proper incident management, root cause analysis (RCA), quality assurance, and documentation. Interface with and manage third-party vendors for procurements, licensing, setup, expansion, and technical support. Continuously monitor and suggest ways to reduce wastage, prevent misuse, and improve the safety and efficiency of computing resources. Lead or contribute to IT audits and certifications to ensure compliance and successful outcomes. Identify training needs related to IT resources and conduct or support training sessions. Manage corporate tools like email systems, JIRA, GitHub, and ensure appropriate user onboarding/offboarding and access controls. What will you do?Provide first level technical support to various users onsite and remotely, across networking, devices, applications, OS; Help troubleshoot and resolve  technical issues for users. Ensure all computing facilities and resources are in excellent working condition at all times. Ensure all IT resources and inventory are appropriately accounted for at all times. Ensure all IT infra/resources are configured/allocated and de-configured/de-allocated as per defined processes. Ensure all suggested security mechanisms, backup policies, group/admin/access/security policies are deployed and continuous compliance is the same across organizations. Be available on call for handling critical and emergency situations. Ensure appropriate incident management and RCA, audit, quality assurance, documentation, etc. Interface with/Manage 3rd party vendors for all procurements, licensing, acquisitions, initial setup and expansion, renting, and tech support. Continuously monitor and suggest ways to reduce wastage, mis-use, safety of various computing resources and facilities and for process improvement. Lead/Contribute to various IT Audits and certifications for success. Ensure any training requirements for general/common computing resources are determined/evaluated and deliver/help conduct the same. Contribute to various related/relevant corporate activities and initiatives. What do you have?B. Tech/MCA from a premier institute with 5+ years of relevant experience of handling end-user computing infrastructure. Strong knowledge of MS ecosystem for admin, troubleshooting, health/performance monitoring/tuning. Experience with a variety of end devices including PCs, Laptops, Macs, Printers/scanners. Good knowledge of networking, AV, device level access control and encryption, license & inventory management, VPN. Basic understanding of different technologies, cloud and Open API platforms, design patterns, datastores, and scalable architectures. Good hands on experience with managing cloud infrastructure like AWS (preferred), GCP. Experience setting up systems from scratch will be appreciated. Experience working with external vendors and partners to ensure prompt response and support. Ability to investigate, research and suggest solutions, commercials, reference implementations etc. Experience managing corporate tools like Emails, JIRA, GitHub, etc for applying appropriate user on/off-boarding and control. How do you do it?You thrive in a dynamic and fast-paced environment. You deliver on your commitments without fail. You have an analytical and data-driven approach to day-to-day work. You are always energetic and work well under pressure. You are affable and know your way around the organization. You have good communication skills and the ability to impact and influence. You have an unparalleled attitude and determination to succeed against all odds. You can multitask and have excellent time management and prioritization skills. You are a strategic thinker who understands business opportunities to create a competitive advantage. You have excellent problem-solving and analytical skills and can think outside the box to proactively provide the right solution. You have a keen eye for detail. You stay positive and bring out the best in a team. You are hands-on, independent, self-motivated, and a fast learner. Patience and perseverance are your key attributes. What do we offer?You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer:An opportunity to make a positive impact on the world by providing basic financial services to unbanked and underbanked people worldwide. An opportunity to define and develop a product for the global market. An opportunity to be part of the core team who will build a global company and define its culture and processes. An opportunity to move horizontally or vertically across geographies through multiple career paths. An opportunity to work at the frontier of modern banking solutions technology. Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.