Senior Retention and Customer Success Strategist
2 weeks ago
Retention and Customer Success LeaderWe are looking for a senior leader to own our retention and customer success strategy, driving business growth through effective customer engagement and advocacy.About the Role:Develop and execute a comprehensive retention and customer success strategy to drive repeat business and increase customer lifetime value.Lead a team of professionals responsible for onboarding, activation, retention, and win-back programs to ensure seamless customer experiences.Collaborate with cross-functional teams to identify and address customer pain points, drive product innovation, and improve overall customer satisfaction.Design and implement data-driven metrics and key performance indicators (KPIs) to measure program effectiveness and inform strategic decisions.Work closely with the leadership team to develop and execute business strategies that align with company goals and objectives.Proven experience in customer success, retention, or lifecycle marketing with a strong track record of driving business growth through customer engagement and advocacy.Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform strategic decisions.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders.Ability to think strategically and drive innovation, while also being hands-on and detail-oriented.Experience working with SaaS, CPaaS, fintech, CRM, or SME products, with a strong understanding of their capabilities and limitations.Benefits:Opportunity to work with a fast-growing company with a strong mission and values.Competitive compensation and benefits package.Ongoing training and development opportunities to enhance your skills and knowledge.Why Join Our Team:Make a meaningful impact on the success of our customers and the growth of our business.Be part of a dynamic and innovative team that is shaping the future of customer success.Enjoy a collaborative and supportive work environment that fosters creativity and entrepreneurship.
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Senior Customer Success Manager
4 days ago
bangalore, India Zluri Full timeSenior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...
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Senior Customer Success Manager
4 days ago
bangalore, India Zluri Full timeSenior Customer Success Manager- Function : Customer Success- Job Location : Whitefield, Bangalore- Reporting to : Lead - Customer Success- Shift timings: : (1 PM - 10 PM IST)About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...
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Senior Customer Success Manager
4 days ago
bangalore, India Zluri Full timeSenior Customer Success Manager Function : Customer Success Job Location : Whitefield, Bangalore Reporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...
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Senior Customer Success Strategist
6 days ago
bangalore, India beBeeLeadership Full timeJob OverviewWe are seeking a senior leader to join our Customer Success & Solutions function.This role will focus on ensuring every customer has a world-class experience from pre-sales to go-live to expansion.The ideal candidate will work closely with cross-functional teams to drive successful launches and resolve any issues that may arise.Key...
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Customer Success Manager
4 days ago
bangalore, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Retention
2 weeks ago
bangalore, India Rapido Full timeAbout RapidoFounded in 2015, Rapido is India's leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22%...
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Senior Manager
7 days ago
bangalore, India GIVA Full timeJob Title: Senior Manager, Customer Retention & RevenueJob SummaryAs the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the...
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Senior Manager
1 week ago
bangalore, India GIVA Full timeJob Title: Senior Manager, Customer Retention & Revenue Job Summary As the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the...
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Senior Manager
1 week ago
bangalore, India GIVA Full timeJob Title: Senior Manager, Customer Retention & Revenue Job Summary As the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the...
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Retention Manager
1 week ago
bangalore, India Neo Wealth and Asset Management Full timeRole Overview: Neo Group is seeking an experienced Retention Manager to lead and scale our user retention strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn, and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention programs, automating lifecycle journeys, and...
