SD - CCAAS

GreetingsRole : SD - CCAASLocation- 100 % RemoteExp Range- 5+ yearsNotice Period- Immediate Joiners only.Duration- 4 months ContractTiming- 2pm to 12am IST-Contact Center Solution Design and Implementation-IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms)-API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations-Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths-Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)Call Flow, Agent Script, and Customer Workflow Design-SIP and Telephony Integration-Communication and Interpersonal Skills-Team Collaboration and Independent Work Abilities-Refer and earn Rs.50,000/--Check global opportunity at IITJOBSIf you are interested , please share your resume to prachi@iitjobs.com