SD - CCAAS

Greetings Role : SD - CCA ASLocation- 100 % Remo teExp Range- 5+ yea rsNotice Period- Immediate Joiners onl y.Duration- 4 months Contra ctTiming- 2pm to 12am I ST-Contact Center Solution Design and Implementa tion-IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platfo rms)-API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrat ions-Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation P aths-Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transf ers)Call Flow, Agent Script, and Customer Workflow De sign-SIP and Telephony Integra tion-Communication and Interpersonal Sk ills-Team Collaboration and Independent Work Abili ties-Refer and earn Rs.50, 000/--Check global opportunity at I ITJOBSIf you are interested , please share your resume to obs.com