Vodafone Idea Ltd | Store Manager
2 days ago
Role: Store Manager
Job Level/ Designation: Manager
Function / Department: Retail
Location: Ludhiana, Sirsa, Chandigarh, Panipat, Bahadurgarh, Rohtak, Jind, Karnal
Job Purpose
Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
- Sales
- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
- RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Customer Service
- Manage higher retention and achieve customer satisfaction for walk-in customers
- Store Management
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
- Good communication skills
- Awareness on technology advancements & new digital product knowledge
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
- Products, Services and Technology Knowledge - Consumer
- Sales Planning and Forecasting
- Problem Solving
Must have technical / professional qualifications
- Essential: Graduation
- Desired: post - graduation in business management/MBA
- work ex: 1 - 4 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management
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