Advanced Technical Solutions Professional

24 hours ago

mangalore, India beBeeCustomer Full time

Enterprise Support Engineer PositionWe're looking for a customer champion who drives agreement and improvement across product and operations teams. This role requires advanced support and product expertise to our largest customers, working on important customer accounts. Responsibilities will include root cause analysis, debugging, and troubleshooting across one-to-many Atlassian products.This is a lead level III support engineer position with a focus on improving broader customer experience and having a visible global impact on process, product, and team. The selected candidate will work with other team members in Atlassian offices globally and report to the Manager of the Enterprise support team.The ideal candidate has 8+ years of experience in Java support, software services, and system administration for a large end-user community. They should also have experience with operating systems (e.g., Linux, OS X, and Windows), being Subject Matter Expert in multiple Atlassian products, and identifying knowledge opportunities when new technologies are included.Required Skills and Qualifications:Java support experience: 8+ yearsSoftware services and system administration experience: 8+ yearsOperating systems experience: Linux, OS X, WindowsAtlassian products experience: Multiple Atlassian productsBenefits:As part of our Enterprise Support team, you'll have the opportunity to work with other team members globally and contribute to the success of our largest customers. You'll also have access to training and development opportunities to help you grow in your career.Others:This is a challenging but rewarding role that requires strong technical skills, excellent communication skills, and a passion for delivering exceptional customer experiences. If you're interested in this position, please submit your application.

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