ServiceNow -Technical lead

3 weeks ago

gurugram, India Orange Business Full time

Location: Bengaluru OR Gurugram


About the role


  • Architecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.
  • Solution Design: You are responsible for designing the technical solutions using the ServiceNow platform based on the business requirements. This involves analyzing requirements, understanding the existing systems and processes, and designing solutions that leverage ServiceNow's capabilities effectively.
  • System Configuration: You will configure and customize the ServiceNow platform to meet the specific needs of the organization. This includes configuring various modules, defining workflows, creating business rules, and configuring integrations with other systems.
  • Technical Leadership: You will provide technical guidance and leadership to the development team. You will assist in the resolution of technical challenges, review code and configurations, and ensure adherence to best practices, standards and KPI’s.
  • System Integration: ServiceNow often needs to integrate with other systems and platforms in an organization. As a Technical Architect / Lead, you will design and oversee the implementation of these integrations, ensuring data flows seamlessly between different systems.
  • Performance Optimization: You will be responsible for monitoring and optimizing the performance of the ServiceNow platform. This involves identifying and resolving performance bottlenecks, conducting performance testing, and implementing best practices to ensure optimal system performance.
  • Platform Upgrades and Maintenance: You will oversee the upgrade process of the ServiceNow platform to newer versions. This includes planning and coordinating upgrade activities, testing the compatibility of customizations, and ensuring a smooth transition to the upgraded version.
  • Governance and Compliance: ServiceNow implementations often need to adhere to certain governance and compliance requirements. You will ensure that the system design and configurations meet these requirements, such as data security, access controls, and regulatory compliance.
  • Stakeholder Management: You will interact with various stakeholders, including business users, project managers, and technical teams, to understand requirements, provide updates, and ensure alignment between business objectives and technical solutions.
  • Documentation and Training: It is important to maintain comprehensive documentation of the ServiceNow implementation, including system designs, configurations, and integration details. Additionally, you may be responsible for creating training materials and conducting training sessions for end-users and administrators.




about you


  • Experience in migration of customers from other tools to ServiceNow (CSM module) will be required.
  • Development experience in areas: Flow Designer, Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
  • Migration experience of ServiceNow instances from non-cloud to cloud or cloud to another cloud.
  • Knowledge on security aspects within SN or during communications between other tools and applications.
  • Well-versed with the cloud native concepts and methodologies.
  • Knowledge about process driven application is an added advantage.
  • Exposure to all stages of Software Development Life Cycle (Agile methodology: Scrum)
  • Good interpersonal skills, commitment, result-oriented, hard working with a quest and zeal to learn new technologies (micro-services, cloud native, data analysis) and undertake challenging tasks.
  • Ability to understand Functional Requirements and creation of Design Documents (Techincal Architecture Document).
  • Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, ITOM, Event Management, Configuration Management and Asset Management)
  • Development experience in areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
  • Good written and verbal communication skills, fluent English
  • Customer centric approach


Qualifications:

  • BTech, MCA
  • Architect / Technical Lead with 10+ years overall IT experience
  • Minimum of 7 years' experience in ServiceNow development and administration.
  • Completion of ServiceNow Fundamentals (Mandatory)
  • Certified Implementation Specialist (ITSM/CSM) (Preferred)
  • Completion of at least one of the following:
  • Certified System Administrator,
  • Certified Implementation Specialist,
  • Certified Application Developer,
  • System Administration Advanced
  • Telecom domain knowledge (Preferred)

  • ServiceNow -Technical lead

    4 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru OR GurugramAbout the roleArchitecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.Solution Design: You are responsible for designing the...

  • ServiceNow -Technical lead

    4 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru OR Gurugram About the role Architecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms. Solution Design: You are responsible for designing the...

  • ServiceNow -Technical lead

    3 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru OR Gurugram About the role Architecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms. Solution Design: You are responsible for designing the...

  • ServiceNow Technical Lead

    3 weeks ago

    Delhi NCR/Delhi/Gurgaon/Gurugram/Noida, India FIRSTMERIDIAN GLOBAL SERVICES PRIVATE LIMITED Full time

    About the Role: We are seeking an experienced ServiceNow Technical Lead to join our team at FIRSTMERIDIAN GLOBAL SERVICES PRIVATE LIMITED. As a key member of our service team, you will be responsible for leading the design, development, testing, and debugging processes for our ServiceNow implementation. Responsibilities: - Lead the development team through...

  • ServiceNow technical Architect

    4 weeks ago

    Gurugram, India OpsTalents LLC Full time

    Inviting applications for the role of [Technical Architect], [Service Now]! We are seeking a talented and experienced ServiceNow Architect to lead the design and implementation of ServiceNow solutions for our clients with Min 6-7 yrs of experience in Service Now. In this critical role, you will be responsible for architecting cutting-edge systems, providing...

  • ServiceNow technical Architect

    4 weeks ago

    Gurugram, India OpsTalents LLC Full time

    Inviting applications for the role of (Technical Architect), (Service Now)! We are seeking a talented and experienced ServiceNow Architect to lead the design and implementation of ServiceNow solutions for our clients with Min 6-7 yrs of experience in Service Now. In this critical role, you will be responsible for architecting cutting-edge systems, providing...

  • ServiceNow technical Architect

    4 weeks ago

    gurugram, India OpsTalents LLC Full time

    Inviting applications for the role of [Technical Architect], [Service Now]! We are seeking a talented and experienced ServiceNow Architect to lead the design and implementation of ServiceNow solutions for our clients with Min 6-7 yrs of experience in Service Now. In this critical role, you will be responsible for architecting cutting-edge systems, providing...

  • ServiceNow technical Architect

    4 weeks ago

    Gurugram, India OpsTalents LLC Full time

    Inviting applications for the role of [Technical Architect], [Service Now]! We are seeking a talented and experienced ServiceNow Architect to lead the design and implementation of ServiceNow solutions for our clients with Min 6-7 yrs of experience in Service Now. In this critical role, you will be responsible for architecting cutting-edge systems, providing...

  • Senior Manager – Technical Architect

    2 months ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Business Analyst

    4 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    4 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    4 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    4 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    4 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru or Gurugram We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    3 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru or Gurugram We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • ServiceNow Architect

    6 months ago

    Gurugram, India Axalta Full time

    Description : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...

  • Employee Relations Workplace Investigator

    4 weeks ago

    Gurugram, India ServiceNow Full time

    Job DescriptionWe are seeking an experienced individual with an employee relations or investigative background to join ServiceNow’s Employee Relations Workplace Investigations team. The role will be a strategic partner to, and key liaison between, the Global Employment Law and Employee Relations teams.The position will be primarily responsible for...

  • Servicenow

    4 weeks ago

    Gurugram, Haryana, India Virtusa Full time

    P2 C1 STS 1.ServiceNow Tech Lead with hands on Experience of 6+ years on Development and customization on the ServiceNow platform.ServiceNow in-depth product knowledge is required (specifically on ServiceNow GRC/IRM module) Risk Management and Compliance Management 2.Prior experience and understanding on ServiceNow development and integrations for ITSM...

  • Sr Corporate Strategy Specialist

    4 weeks ago

    Gurugram, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   Customer Advisory SupportSupport Strategists with the discovery workshops with prospective and existing customer leadership and their teams to understand goalsDocument and present insights and recommended solutions to meet customer goalsCreate high-quality...

  • Lead ServiceNow Developer

    4 weeks ago

    Delhi NCR/Delhi/Gurgaon/Gurugram/Noida, IN FIRSTMERIDIAN GLOBAL SERVICES PRIVATE LIMITED Full time

    Job Title : Service Now Lead Developer. Experience : 6+ years. Location : Delhi NCR. Notice Period : Immediate Joiner only. Key Responsibilities : - Direct the development team through the design, development, testing, and debugging processes, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting...