Excellent Customer Service Specialist

20 hours ago

Kolhapur, India beBeeHospitality Full time

Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveWe are seeking an individual with a passion for delivering exceptional guest experiences to join our team in Goa. As a key member, you will be responsible for fostering a welcoming and vibrant atmosphere at our properties in North India.Key Responsibilities:• Guest Services: Provide warm greetings and excellent customer service throughout the stay of our guests.• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.• Property Management Support:○ Conduct inventory checks and maintain records.○ Assist in the procurement of monthly supplies.○ Step in as the property in-charge during the absence of the property manager.• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.Qualifications/Knowledge/Experience:• A minimum of 6 months of industrial training or relevant experience in hospitality.• A pleasant personality and excellent verbal and written communication skills.• Final-year student or graduate from a Hotel Management program is preferred.• Flexibility and enthusiasm for traveling across our properties.What We Offer:• Competitive salary, plus PLI, Provident Fund, and ESIC.• Performance-linked incentives of up to 35% of the gross salary.• Complimentary accommodation and meals provided by the company.• Opportunity to work at multiple PAN India locations.

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