Customer Service

1 day ago

mumbai, India Anther Human Resource Solutions Full time

Job Description:ResponsibilitiesProviding superior customer service to support our sales and growth initiativesLearning about our products and brand experience to intelligently educate customersManaging customers inquiries on e-mail, phone and live chat and offering guidance on product and pricing informationSending customer correspondence on engagement ring and wedding band jewelryFollowing up with customers for after-sales service and support and managing inquiries for repairs or resizingRequirements· Education Qualification: College degree and Graduate Diamonds education through GIA· Prior experience with diamonds or diamond jewelry in a sales capacity.· Knowledge of diamond education· Communication skills: high English proficiency and able to speak well on the phone· Ability to work in a fast paced and changing environment· Organized & responsible· Computer: Proficient in Google Apps (Docs)· Americanized Accent· Willing to work on weekends and US hours

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