Chief Customer Experience Officer

4 days ago

bikaner, India beBeeDirector Full time

Product Leadership OpportunityWe empower financial institutions to become digital leaders. Our team of professionals collaborates with top clients on exciting projects, fostering a dynamic environment where we learn new things every day.Our mission is to deliver world-class customer experiences across digital and assisted channels. We develop omni-channel solutions, customer engagement platforms, branch automation systems, and loan origination platforms using Microsoft technology for banks and insurance companies worldwide.As a Product Director, you will lead our VeriTouch Financial CRM solution built on Microsoft Dynamics 365 and the Power Platform. You will define the product vision, prioritize features, and drive the development of the VeriTouch product to meet customer and stakeholder needs.You will be responsible for:Product Strategy: Lead the product team and establish the product roadmap. Prioritize tasks to ensure alignment with customer and stakeholder requirements.Strategic Roadmap Development: Develop and maintain a product strategy that aligns with company goals and objectives.Feature Definition: Define and prioritize product features based on business requirements, customer feedback, and project delivery team inputs.Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure clear understanding of product vision and requirements.Agile Methodologies: Actively participate in Agile/Scrum ceremonies, including sprint planning, reviews, and retrospectives, to provide feedback and adjust the product backlog as needed.We offer a collaborative work environment, opportunities for growth and development, and a chance to make a meaningful impact in the financial services industry.

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