Software Engineer

19 hours ago

sangli, India Live Connections Full time

Immediate requirement - Pega Lead Support Engineer (L3 Team Lead – Production Support)Job Title: Pega Lead Support Engineer (L3 Team Lead – Production Support)Location: Navi Mumbai, Ghansoli (100% Work from Office)Shift: General Day ShiftExperience: 5–7 yearsCTC: Up to ₹13 LPA (no bar for exceptional candidates)Notice Period: Immediate to maximum 30 days strongly preferred.Role OverviewWe are hiring a hands-on Pega L3 Lead Support Engineer to lead the production support team for mission-critical PEGA applications in the Banking & Financial Services domain (CLM/KYC focus).Key ResponsibilitiesLead a team of L3 Pega Support EngineersOwn end-to-end incident & problem management for PEGA PRPC applicationsPerform deep-dive troubleshooting of complex issues using logs, tracer, PLA, PAL, AESDrive root cause analysis (RCA) and permanent fixes with development teamsManage stakeholder communication during high-severity incidentsMentor and guide team members on technical and process aspectsCoordinate with onshore/offshore teams and vendorsMandatory Skills & ExperienceTotal Experience: 5+ yearsRelevant Experience as L3 Pega Lead / Senior L3 Support Engineer: Minimum 4.5 yearsPEGA CSA + CSSA certifications are mandatoryExpert-level knowledge of: – PEGA PRPC architecture, Rule Resolution, Case Management – PEGA CLM / KYC frameworks (highly preferred) – Troubleshooting performance issues, alerts, and logs – REST/SOAP integrations and external system connectivity issuesHands-on experience with: – Pega Diagnostic Cloud (PDC) & Pega Deployment Manager – Incident management tools (ServiceNow / JIRA)Strong Financial Services/Banking domain knowledge with exposure to regulatory & compliance requirementsProven experience leading a support team (people management + technical leadership)Must-Have TraitsExcellent business communication & stakeholder management skillsAbility to handle high-pressure situations and Sev1 incidents calmlyStrong ownership, proactive attitude, and mentoring capabilityPreferred ProfileCandidates residing along Mumbai Central & Harbour railway lines (Mumbai, Thane, Navi Mumbai, Panvel belt)Immediate joiners or serving maximum 60 days noticePrior experience supporting PEGA CLM/KYC applications in bankingInterested candidates, please share your updated CV to victorpaul@livecjobs.comOnly profiles matching ALL the above criteria will be considered.

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