Cloud Contact Center Transformation Expert

1 week ago


Jamnagar, India beBeeConsultant Full time

Job Title: Amazon CTI ConsultantWe are seeking a skilled professional to transform cloud contact centers for a major fintech client.This role requires hands-on experience with Amazon Connect and a solid background in CTI consulting.Key Responsibilities:Setting up and configuring Amazon Connect environmentsCollaborating with business teams to gather requirements and translate them into technical designsBuilding backend integrations using AWS Lambda and REST APIsIntegrating Amazon Connect with CRM and support systemsSupporting user testing, deployment, and documentationTroubleshooting issues and improving existing contact flowsRequirements:AWS certificationExperience with legacy CTI systems like Cisco, Avaya, GenesysKnowledge of SIP, VoIP, or WebRTCExperience with Amazon Connect Tasks, Contact Lens, WisdomPreferred Qualifications:Senior-level position that requires strong technical skills and excellent communication abilitiesComfortable working independently in a client-facing environmentGood understanding of AWS services like Lambda, DynamoDB, S3, and CloudWatchThe ideal candidate will have a proven track record of delivering successful projects and exceeding expectations.About the Role:This is a challenging and rewarding opportunity to make a real impact on our clients' businessesYou will be part of a collaborative team that values innovation and creativityYou will have the chance to work on cutting-edge technology and develop new skills



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