Patient Communication Specialist

5 days ago


Aurangābad, India beBeeResponsibility Full time

Remote Medical Assistant PositionThis is a remote virtual medical assistant position for a US-based medical practice seeking an experienced professional to handle patient calls with professionalism and empathy.Key Responsibilities:Assess caller needs and provide appropriate responses based on clinic guidelines.Escalate urgent issues to the on-call provider and ensure timely follow-up.Document all patient interactions clearly and accurately within the electronic health record system.Review and update patient charts as needed.Manage appointment scheduling, cancellations, and rescheduling.Maintain confidentiality and compliance with HIPAA and clinic policies.The ideal candidate will have a medical background, excellent communication skills, and the ability to work independently while maintaining accuracy and compassion in patient interactions.Requirements include 2–3 years of experience as a front desk medical assistant or virtual medical assistant, medical background preferred, and strong proficiency in electronic health record navigation and documentation.Job RequirementsQualifications:Medical background with 2–3 years of experience in front desk operations.Excellent communication and interpersonal skills.Ability to work independently and maintain accuracy in patient interactions.Strong proficiency in electronic health record navigation and documentation.Preferred Qualifications:Virtual medical assistant experience.Strong knowledge of HIPAA and clinic policies.



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