Support Specialist

1 week ago


pushkar, India beBeeCustomer Full time

Customer Service RoleWe are seeking highly motivated and customer-focused professionals to join our team.As a Customer Service Representative, you will be the voice of our organization, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Handle inbound and outbound calls to address customer inquiries and concerns.Provide accurate information regarding policies, premium calculations, and policy status.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in our CRM system.Ensure customer satisfaction through professional communication and problem-solving.Key qualifications include:Excellent communication skills (verbal and written) in English and Hindi.Ability to handle customer inquiries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.



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