System Engineer

3 days ago

india Tech Mahindra Full time

Responsibilities:


• Provide technical customer service support within the IFS landscape

• Perform troubleshooting to determine and resolve the root cause of most hardware and software issues

• Monitor and test network performance and provide reports and statistics on results

• Spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to remediate client support needs in an effective and timely manner

• Share knowledge and provide assistance across clients as needed

• Stay up to date on current and past incidents to maintain the highest levels of customer service

• Document all problems and solutions in Service Desk ticketing system

• Plan and perform appropriate procedures such as upgrades, documentation, inventory assessment, network security auditing and planning for growth, etc.

• Liaise with varying levels of seniority, across numerous business units

• Proactively maintaining clients network environments

• Research and evaluate new products and technologies

• Assist in the design and building of tools to assist in operations management such as knowledge bases, capacity planning systems etc..

Requirements



Qualifications


• Degree in Computer networking, Information Technology (IT), Management Information Systems (MIS) or Computer Science.

• CCNA certification(mandate) and relevance knowledge

• 2+ years’ experience in working within a Network Operations Center

Mandatory Skills


• Hands-on exposure to Cisco CCNA,

• Experience managing and maintaining Azure network platform

• Network monitoring and event handling experience

• Good understanding of server operating systems (Linux, Windows Server) and skills managing DHCP and DNS

• Experience managing and maintaining Cisco Nexus and Cisco ACI switches, Cisco ISE (Identity Service Engine), Cisco Catalyst switches and Cisco ASA firewall appliances,

• Experience working with, managing and maintaining centralized wireless environments

• Experience with Pal Alto firewalls, configuring and troubleshooting

• Experience with configuring VPN's and devices

• Strong understanding of IP, subnetting, TCP/IP protocols, networking fundamentals and OSI model

• The ability to perform in a distributed team set up on 24x7 shift basis

Good to have Skills


CCNP, Microsoft MCSA/MCSE, Red Hat RHCT or other Network

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