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Process Developer

2 months ago

hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order Management

Experience Required : 1 year + into order management
Designation : Process Developer
Location : Uppal - Hyderabad
Notice Period : 45days max
Work Mode : work from office

GENERAL RESPONSIBILITIES
Attend the assigned product and process training sessions.
Successfully pass the test given at the end of the induction training.
Attend and complete all periodic trainings assigned in the learning platform and all trainings individually assigned by the Team Leader.
Answer customer queries via e-mail, depending on customer requirements, as per the service levels agreed in terms of response time.
Adhere to the client‘s defined processes, procedures, and company policies.
Use client-specific tools and websites to offer additional information or documents to customers and succesfully complete their queries.
Update customer information (e.g., name, e-mail address) in the system, if necessary.
Communicate with the logistics and warehouse partners to keep customers informed regarding availability of products, delivery timelines, provide relevant documents, and to mediate unexpected delays/situations.
Build a rapport with recurring customers and stakeholders.
Proactively manage backlog orders and take necessary action to avoid shipping delays.
Understand and correctly use escalation paths within local and worldwide support teams, mindfully providing all relevant details in the escalation notes.
Flag any newly received process update or information (from a customer or stakeholder) so that the Quality Analyst, Process Trainer, or Team Leader may update it in the local knowledge base.
Cross-train in another Line of Business (IoT, DISTI, Direct, Backlog) after the Team Leader deems you ready to take on another LOB, mainly for backup purposes.
Attend the periodic case quality sessions and incorporate feedback given by the Quality Analyst.
Flag any process inconsistencies or concerns to the Team Leader.
Be aware of the annual goals in terms of service delivery, quality, and learning.
Work toward meeting the team’s contractual metrics.

REQUIRED SKILLS

Good written communication skills.
Technical appetite – ready to learn more about desktop computers.
Microsoft Excel knowledge – beginner level.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,‘ paying to apply, or purchasing equipment or training.