Learning Operations Manager

3 days ago


guntur, India beBeeAdministrative Full time

Job OverviewAbout Us:At our organization, we strive to deliver high-quality education that is accessible and affordable. We collaborate with top-tier universities across the globe to create programs that help individuals acquire new skills and transform their lives.We are a rapidly growing company with over 2,000 employees worldwide. Our mission is to provide cutting-edge education solutions that cater to the needs of individuals, companies, and organizations.Our Learning Management System (LMS) plays a vital role in our operations. We seek an experienced and proactive professional to oversee the end-to-end operational readiness and delivery of our online learning programs.ResponsibilitiesOperational ManagementOversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules.Ensure alignment to defined SOPs and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Team LeadershipLead and mentor a team of LMS Coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs.Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional CollaborationWork closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions.Process Improvement and ReportingIdentify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder Management Act as the primary point of contact for internal and external stakeholders on LMS-related matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.Requirements• 5+ years of experience in LMS operations, e-learning coordination, or program delivery, including 1–2 years in a supervisory or lead capacity.• Strong understanding of LMS platforms (preferably Canvas) and course management workflows.• Effective project management skills – ability to plan, prioritize, and track deployment changes; knowledge of Airtable will be an added advantage.• Ability to negotiate timelines and support requirements effectively across multiple stakeholders.• Proven ability to lead teams, manage timelines, and handle multiple priorities in a dynamic environment.• Excellent communication and stakeholder management skills across global and cross-functional teams.• Analytical mindset with hands-on experience in Excel, Power BI, or similar reporting tools.• Process-driven with strong problem-solving skills and attention to detail.



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