AI Powered Customer Support Specialist

18 hours ago


Jodhpur, India beBeeCustomerSupport Full time

About UsWe're a cutting-edge AI customer service platform helping D2C brands deliver exceptional support across multiple channels. About the RoleWe're seeking a seasoned Customer Support Specialist to join our growing team. You'll help clients maximize their product usage by troubleshooting issues, configuring AI agents, and ensuring seamless operations.Key ResponsibilitiesRespond to client queries about product functionality and best practicesTroubleshoot issues with AI agent performance and platform usabilityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to knowledge basesCollaborate with cross-functional teams to flag bugs and suggest improvementsRequirements1-3 years of experience in customer support, preferably in a SaaS environmentStrong written and verbal communication skills in EnglishAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredWhat We OfferA collaborative, dynamic work environmentThe opportunity to grow as the company scales


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