Mission-Critical Support Specialist

1 week ago


Aurangābad, India beBeeTechnical Full time

Job DescriptionAs a Senior Application Support Engineer, you will be part of a high-performing team that owns the software, infrastructure and customer experience for over 85,000 Australian businesses to accept payments and access financial services.Key ResponsibilitiesDeliver projects that improve service delivery of our Application Support teamBe a primary point of contact for escalated product issues from account and customer success teamsOwn and orchestrate triage, investigation and resolution of complex technical issues driving pace of resolution and communicating well-thought out and reliable directionBe an expert in products and workflows you support and promote and share that knowledge to partner teamsUsing technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboardsBe a part of our incident response team, responding to alerts and bearing some on-call responsibilitiesRequirementsExperience in software companies with a customer-facing product is highly valuedAbility to manage multiple, competing tasks & priorities with ease in a fast-moving environmentStrong technical background with excellent troubleshooting, analytical and data skillsExcellent communication skills and ability to build strong partnerships with engineering, QA, and customer-facing teamsDemonstrated experience participating in change management and incident response processesPAYMENTS experience is highly valued but not requiredExcitement and drive to work in a product company that delivers mission-critical financial servicesTools and TechnologiesFamiliarity with Hubspot, Jira, Datadog, Sentry, Typescript, AWS Lambda, Postgres, DynamoDB, and event-driven architecture is appreciated but not expected



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