Retention Head
2 weeks ago
Head of Retention & Customer Success (Bhashsms) Location: Bangalore (On-site) Company: Bhashsms Reporting To: COO--- About BhashsmsBhashsms is building India's first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and are on a mission to reach ₹200 crore/month revenue by 2030.To achieve this, we are building a world-class Retention & Success engine.--- About the RoleWe are looking for a Head of Retention & Customer Success who will own: Activation Repeat recharges Win-backs Customer value LTV NPS & CSAT Reducing churnYou will lead the team that ensures every SME who buys from us becomes a long-term, active, recharging customer. This is a high-impact leadership role.--- Key ResponsibilitiesActivation (0–7 Days) Ensure every new customer completes onboarding and sends their first campaign. Build onboarding playbooks and templates.Retention & Revenue Grow repeat recharge rate from 5% → 20%. Build retention journeys, lifecycle flows, upsell/cross-sell processes.Win-back Engine Recover 30/60/90-day inactive customers. Run offers, nudges, outreach, and personalized campaigns.Team Leadership Build and manage a team of Retention Executives, Onboarding Specialists, and Win-back reps. Run daily/weekly metrics reviews.Customer Insights & Product Feedback Identify churn drivers and work with Product/Tech to fix them. Share weekly customer insights with leadership.Automation & Process Implement low-balance alerts, seasonal flows, festival campaigns, and win-back automation in partnership with Tech.--- KPIs (What You Will Own) D1 & D7 activation rate Repeat recharge % Customer LTV Churn rate 30–90 day win-back % CSAT/NPS Negative review recovery % Team quality score--- Ideal Candidate 4–10 years in Customer Success, Retention, Lifecycle Marketing Experience with SaaS, CPaaS, fintech, CRM, or SME products Strong analytical skills Strong Hindi + English Has built/managed a team Highly operational and process-driven Obsessed with customer success--- Compensation Upto ₹70,000/month Performance bonuses based on retention KPIs and recharge revenue.--- Why Join Bhashsms? You will build India's most powerful SME Retention Engine Work directly with COO & Founder Massive room to grow as company scales 10x+ Ownership, autonomy, and real impact Be a key part of a company targeting ₹200 crore/month by 2030 Please share resume to shrinidhi@bhashsms.com
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Retention Head
1 week ago
bangalore, India Bhash Software Labs Full timeHead of Retention & Customer Success (Bhashsms) Location: Bangalore (On-site) Company: Bhashsms
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Retention Head
1 week ago
bangalore, India Bhash Software Labs Full timeHead of Retention & Customer Success (Bhashsms) Location: Bangalore (On-site) Company: Bhashsms
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Retention Head
2 weeks ago
bangalore, India Bhash Software Labs Full timeHead of Retention & Customer Success (Bhashsms)📍 Location: Bangalore (On-site)🏢 Company: Bhashsms🧭 Reporting To: COO---✅ About BhashsmsBhashsms is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.🚀 We are scaling fast and are on a...
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Customer Retention
2 weeks ago
bangalore, India Rapido Full timeAbout RapidoFounded in 2015, Rapido is India's leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22%...
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Head of Customer Relationship Management
2 weeks ago
bangalore, India Real Estate Company based in Gurgaon Full timeCompany Description Looking to connect with Senior CRM professionals in Real Estate development firms for a client based in Delhi - NCR (Office in Gurgaon). They have been in operation for more than 20 years and delivered multiple Residential, Commercial projects. They have significant lineup of projects across Delhi - NCR and beyond with a revenue pipeline...
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CRM- Segment Head
1 week ago
bangalore, India Century Real Estate Holdings Pvt Ltd Full timeJob Description- CRM- Segment Head We are looking for an experienced and dynamic CRM Segment Head to lead and manage our customer relationship management function for a key business segment. This role requires a strategic leader who can drive customer satisfaction, retention, and engagement, while ensuring the highest standards of service and experience...
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CRM- Segment Head
6 days ago
bangalore, India Century Real Estate Holdings Pvt Ltd Full timeJob Description- CRM- Segment Head We are looking for an experienced and dynamic CRM Segment Head to lead and manage our customer relationship management function for a key business segment. This role requires a strategic leader who can drive customer satisfaction, retention, and engagement, while ensuring the highest standards of service and experience...
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Customer Support Head
2 weeks ago
bangalore, India Cash 24x7 Full timeAbout the company cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team,...
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Customer Support Head
2 weeks ago
bangalore, India Cash 24x7 Full timeAbout the company cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team,...
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Head of Acquisition
1 week ago
bangalore, India Kapiva Full timeLocation: Sarjapur, Bangalore (hybrid)Reporting to: Head IBPosition Summary: The Head of Acquisition (Growth) will own and scale our global customer acquisition engine across the US and other key international markets. This role demands deep expertise in D2C growth, performance marketing, lifecycle/CRM, and multi-channel demand generation. The ideal...
