Mobile Application Support Engineer
1 day ago
Role: Mobile Application Support Location: Noida This role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities: Respond to the customer on App/Play Stores or on the email received via In-App feedback feature. Try to either provide resolution or guide it to appropriate team ASAP. Mobile Application Support o Identify, categorize, prioritize, route, track, and close the issues identified/received from Play Store App Store Inbuilt review feature in Mobile App o Timely respond to customer reviews on both App & Play stores o Make sure the customer query/issue is resolved to the highest satisfaction level o Get on a bridge/conference call with L1 & customer in case of critical issues o Support Marketing team in all new initiatives to enhance customer delight o Suggest and implement new tools for automating some of these tasks to enhance productivity To identify, troubleshoot and solve incidents within SLA timelines o Log Analysis of the issues reported o Update tickets recent status and progress on ticketing tool o Raise a bug for issue in application functionality where a code fix might be needed o Triaging of Mobile App issues on both Play Store & App Store, Web App issues Platform (AWS) issues, in case required Service Mgmt. Reporting o Status Tracking & Reporting Continuous Service Improvement o Process Management & Improvement Qualifications and Experience: Mandatory Bachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline. 4+ years of experience in L2 of managed services / application (mobile & web) support 2+ years of experience in the Mobile App Support Good hands-on experience in Customer Centric support Ability to differentiate between application & platform issues and proven track record of taking them to closure Preferred o Basic understanding of IoT products & services o Mobile App Support tools like AppBot, AppFollow etc. Experience in AWS platform or certified in AWS (Solution Architect/SysOps) Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT Linux NoSQL Database (Dynamo DB preferred) Trouble ticketing tools ( Jira Software & Jira Service Desk preferred) o Hands on experience on New Relic and AWS Cloudwatch tools Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage ITIL certification L3 Support experience in addition to L2 Skills and Abilities Required: Highly customer-focused and always eager to find a way to enhance customer experience Excellent troubleshooting & analytical skills Excellent verbal & written communication skills Willingness to work in a 24X7 shifts environment Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done. Able to pinpoint business needs and deliver innovative solutions Can-do positive attitude, always looking to accelerate development. Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
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Application Support Engineer
2 weeks ago
gautam buddha nagar, India Strategic Talent Partner Full time- Role: Application Support Engineer focusing on deployment, cloud, and CI/CD. - Key Responsibilities: - Deployment: Plan and execute application deployments following change management standards. - Incident Management, RCA, monitoring, and ensuring system stability in cloud-based systems (GCP, Azure, AWS). - Collaborate with stakeholders and maintain...
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Application Support Engineer
1 day ago
gautam buddha nagar, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we do Innovation in every byte India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow. We are determined to...
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Sales Account Executive
1 day ago
gautam buddha nagar, India Buzytech IT Solutions Pvt Ltd Full timePlease Read the JD First before appying for the job. Location: Noida Role Summary & Key Objectives We’re looking for a Sales Account Executive with a strong background in IT sales, particularly in web and mobile application solutions. You’ll be responsible for understanding clients requirements & acquiring new business, building and nurturing client...
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Material engineer and Assistant engineer
7 days ago
Gautam Buddha Nagar, India Bhagwati Products Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionBhagwati Products Limited is a distinguished Indian manufacturer and assembler of innovative electronic items and telecommunication devices, established in 2002. Our product range includes mobile phones, consumer electronics, LED TVs, batteries, and chargers. We pride ourselves on our cutting-edge technology solutions and have manufactured...
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Quality Assurance Engineer
2 weeks ago
gautam buddha nagar, India BrickRed Systems Full timeJob Title: QA Engineer (Manual + Automation) Location: Noida Experience: 4+ Years Work Mode: Work from Office (5 Days a Week) Employment Type: Full-Time About the Role: We are looking for a skilled and detail-oriented QA Engineer (Manual + Automation) to join our growing team in Noida. In this role, you will be instrumental in ensuring the quality,...
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Process Engineering Manager
1 day ago
gautam buddha nagar, India Motorola Mobility (a Lenovo Company) Full timeJob Title : Manager – Process Engineering Location : Noida, NCR Experience: 13+ years Qualification :- Bachelor degree in Electronics or equivalent - Full time 13+ years of experience in Mobile phone manufacturing Process and Process Machine management. Skills Required : Drive and support end to end mobile phone manufacturing process ( SMT / Assembly...
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Information Technology Support Engineer
1 day ago
gautam buddha nagar, India Sonata Software Full timeWork Location : Noida – Sector 6 Years of exp : 3 to 6 Yrs We are looking for Snowflake Data Engineer- Immediate Joiner IT Support Engineer to join our team in Noida. The ideal candidate will be responsible for managing and supporting the organization's IT infrastructure, ensuring optimal performance, security, and scalability. This role involves strategic...
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Embedded Network Optimization Engineer
1 day ago
gautam buddha nagar, India Integer Telecom Services Inc Full timeJob Title: Embedded Network Optimization Engineer (Multi-OEM Support – Samsung, Nokia, Ericsson) Position Overview We are seeking a highly skilled Embedded Network Optimization Engineer to work directly with mobile network operators, providing end-to-end troubleshooting, performance tuning, and optimization for device-to-network interaction across...
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IT Support
1 day ago
gautam buddha nagar, India BIG Language Solutions Full timeJob Title: IT Support / System Administrator Experience Required: 5+ Years Location: Noida(Work From Office) Employment Type: Full-Time Shift: US Shift(Rotational) About the Role ________________________________________ Job Summary: We are seeking a skilled and proactive IT Support / System Administrator to manage and support the organization's IT...
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Lead Technical Support Engineer
1 day ago
gautam buddha nagar, India ClearTrail Technologies Full timeJob Role: Lead Infrastructure implementation and support Experience: 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support Education: BE (IT/Computers), MCA Work Location: Noida (work from office only) Travel: Yes, required to onsite locations (PAN India + International) Roles and Responsibilities Identify...