Lead Technical Support Engineer

9 hours ago


gautam buddha nagar, India ClearTrail Technologies Full time

Job Role: Lead Infrastructure implementation and support

Experience: 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support

Education: BE (IT/Computers), MCA

Work Location: Noida (work from office only)

Travel: Yes, required to onsite locations (PAN India + International)

Roles and Responsibilities

  • Identify Hardware and Software requirements related to Product Implementation.
  • Keep yourself updated with latest trends in Hardware and Software Infrastructure
  • Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
  • Design network security as per the requirement of customer.
  • Design and deploy Hardware, Software and Application monitoring tools.
  • Use automation for deployments and system upgrades.
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
  • Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
  • Assist with knowledge-sharing initiatives as well as product release training and documentation.
  • Participate in design reviews of HLDs and LLDs with Customers.
  • Evaluation of new technology.
  • Creation of customer requested reports and Customer communication


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