Strategic Operations Manager

1 day ago

thrissur, India beBeeoperations Full time

Job Title:Operations ManagerAbout the RoleThe Operations Manager will oversee the end-to-end operational readiness and delivery of online learning programs, ensuring timely course setup and maintenance. This role requires a candidate who can drive process excellence in alignment with industry standards.Manage the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules.Ensure alignment to defined SOPs and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Lead and mentor a team of LMS Coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements.Support skill development and knowledge sharing within the team to foster operational excellence.Work closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions.Identify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Act as the primary point of contact for internal and external stakeholders on LMS-related matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.About YouWe are looking for an experienced Operations Manager who can drive operational excellence in our online learning programs. The ideal candidate will have strong project management skills and experience working with cross-functional teams.A minimum of 3 years of experience in operations management or a related field.Strong understanding of project management principles and methodologies.Experience working with Learning Management Systems (LMS) and online learning platforms.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.Strong analytical and problem-solving skills.What We OfferWe offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also provide opportunities for professional growth and development, including training and education assistance.

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