Windows Desktop Technical Specialist

2 days ago

rajahmundry, India beBeeExpertise Full time

Technical Support Engineer Position OverviewWe are seeking a skilled Technical Support Engineer to join our team.The successful candidate will be responsible for investigating systemic issues that negatively impact the end-user experience, implementing solutions to increase productivity, and collaborating with business partners to understand needs and pain points.Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.Desktop Experience Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.Automation: Develop and implement automation scripts to streamline desktop management tasks.Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.Mandatory Skills:Experience: 7-10 years of experience in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.Desktop Experience Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging.Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.Automation: Experience with scripting languages such as PowerShell for automation.Communication: Strong verbal and written communication skills.

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