Operations Manager

1 week ago

kannur, India beBeeOperational Full time

Executive Director of OperationsThis is a highly responsible, senior leadership role for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.The Executive Director of Operations will be responsible for running operational activities across all businesses, leading teams, managing staff performance & KPIs, overseeing claims, fleet operations, and workshop work, monitoring cashflow, expenses, vendor invoices, bookings, and repair costs, handling escalations, negotiations, and daily challenges, implementing systems, processes, and SOPs, providing daily and weekly reporting directly to the owner, and ensuring operational efficiency, discipline, and accountability.Manage day-to-day operations for rentals, claims, repairs, and workshop activities effectively.Ensure timely customer service, booking fulfilment, and fleet utilisation to meet business goals.Oversee claims handling and insurer communication to resolve issues promptly.Monitor and review workshop jobs, parts, and repair quality to maintain high standards.Lead internal teams in India & Australia to drive results and growth.Monitor KPIs, task completion, and staff discipline to maintain a positive work environment.Resolve staffing issues, performance gaps, and operational bottlenecks to improve overall performance.Review daily performance numbers, pending claims, bookings and expenses to make informed decisions.Approve invoices, workshop bills, and supplier payments to ensure timely financial management.Prepare and submit reports directly to the business owner to provide transparency and accountability.Build and implement SOPs across rentals, claims, workshop to improve efficiency and reduce waste.Improve efficiencies and reduce operational costs through process improvements and cost savings initiatives.Introduce new systems, tools, and workflow automation to enhance productivity and accuracy.Attend management meetings to stay informed and aligned with business goals.Act as the bridge between the owner and teams to facilitate effective communication.Take responsibility for sensitive and confidential matters with discretion and professionalism.

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