Mortgage Loan Processor

Job Overview: We are looking for a skilled Loan Processor support our Australian Mortgage Broking firm in a variety of tasks related to of loan processing, loan monitoring and loan administrative support. This is an excellent opportunity for candidates who want to gain exposure to an Australian work culture while working closely with a dynamic team. This role requires excellent English language proficiency, strong organizational skills, and experience in loan processing. It is preferred the candidate has experience in Apply Online, Sales Trecker 2.0, Quickly, but this is not essential. Candidate must be confident in using the Microsoft Office Suite (Word, Excel, Outlook, Teams and Power Point). Key Responsibilities: • Provide Excellent Customer Service: Handle inbound and outbound calls, respond to loan enquiries, deliver timely updates, and resolve issues efficiently. • Coordinate Loan Files: Manage the complete loan processing lifecycle, from initial lead stage through to formal approval. Oversee and manage the workflow of both new and existing deals. Prepare loan documents, review file accuracy, manage data, maintain filing systems, monitor application progress, and follow up with lenders, conveyancers, solicitors, agents, and other stakeholders. • Lender Policie s - Conduct in-depth research on lender products and policies. Understand lender policies of major banks and how it applies to deals. Knowledge of residential lending policies is a must. SMSF lending policies is a bonus. • Analyse Information & Administration: Perform thorough analysis and verification of client financial documentation. Assess customer documents against policy standards, research lender requirements manage compliance, prepare FHOG applications, and produce accurate reporting. • File & Data Management: Organise, update, and maintain secure digital files in line with confidentiality and firm procedures. Ensure accurate and compliant preparation of all loan documentation (loan packaging)• Collaboration: Work closely with the Australian team to deliver timely financial reports and compliance documentation. Offer support and assistance to other members of the team as required. Qualifications and Skills: Education: Bachelor’s degree in Commerce or Business Administration, or Master of Business Administration, or related field preferred. Experience: Minimum of 4 years of experience as a loan processor, servicing the Australian market Technical Skills: Proficiency in Apply Online, Quickly, Sales Trecker 2.0 is highly regarded and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is necessary Language Proficiency: Excellent command of English (both written and verbal). Attention to Detail: Strong attention to accuracy and detail, especially in document preparation and data entry. Organizational Skills: Ability to manage multiple cases and deadlines effectively. Benefits: Gain exposure to Australian mortgage broking practices and work culture. Opportunity to work closely with an experienced and supportive team. Additional considerations · The successful candidate must be willing to learn and adapt to innovative IT programs, including Artificial Intelligence programs such as ChatGPT. · The successful candidate must be proactive in seeking clarifications on work tasks when required. · The successful candidate must be able to support junior team members through coaching and mentoring Career Progression and Opportunities: This role offers a solid foundation for growth and professional development. As a KPO employee with us, you will have the following career progression opportunities: · Training and Technical Development: Gain hands-on experience with Australian broking practices and software. We offer ample on the job training and have access to training modules to deepen your technical understanding and keep you updated with the latest industry standards and software tools. · Advanced Work Opportunities: As you build your skills, you will have the chance to work on more complex areas. We are committed to supporting your career path through a broad scope of legal responsibilities. · Exposure to Australian Work Culture: Experience a dynamic and collaborative Australian work culture, which values transparency, innovation, and mutual respect. You will work closely with our Australian team, gaining valuable insights into best practices and client expectations. · Leadership Potential in a Growing Team: As part of our expanding team, there will be opportunities for you to train and coach new staff members. This role offers a pathway to leadership for candidates who are motivated to develop others and contribute to a supportive team environment.