Quality Review Specialist

1 week ago


bangalore, India Mphasis Full time

Quality Review Specialist/Pre and Post Close Audit Essential Job Functions:Maintain daily workflow prioritization to ensure pipeline management meets required closing datesOrder all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being metShould have knowledge on Paystub, W2s, Bonus-Commission, passive (Alimony-Child Support), Rental Income.Communicate with all parties involved in the transaction to keep them informed of file statusEscalates fraud files to Credit Manager/Risk Management team.Communicate status and decisions (approval, suspense, denial) to the appropriate individuals in accordance with company SLA’sStrong communication skills & computer proficiency – i.e. – Microsoft Word, Excel, Electronic Mail, InternetAbility to perform duties under minimal supervision and actively engage with supervisor to resolve complicated issuesStrong time management skills to plan and organize a high daily loan volumeProvide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasmRequirements:Minimum 1 year experience in US Residential Mortgage preferably in Pre/ Post close audit with excellent knowledge of guidelinesExcellent customer service and written and verbal communication skillsDetail oriented and excellent organizational skillsQuick learner to keep up with the fast paced mortgage industryAble to prioritize multiple tasks and manage timeProblem-solver with strong analytical skillsAdheres to directives, procedures, and standardsAbility to work in a paperless environmentComputer proficiency including Microsoft Office Product SuiteCandidates must be available to work outside of normal business hours when necessaryFlexible to work in 24/7 process including night shifts and weekends



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