Quality Review Specialist

1 week ago

Bangalore, India Mphasis Full time

Quality Review Specialist/Pre and Post Close Audit Essential Job Functions: - Maintain daily workflow prioritization to ensure pipeline management meets required closing dates - Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met - Should have knowledge on Paystub, W2s, Bonus-Commission, passive (Alimony-Child Support), Rental Income. - Communicate with all parties involved in the transaction to keep them informed of file status - Escalates fraud files to Credit Manager/Risk Management team. - Communicate status and decisions (approval, suspense, denial) to the appropriate individuals in accordance with company SLA's - Strong communication skills & computer proficiency – i.e. – Microsoft Word, Excel, Electronic Mail, Internet - Ability to perform duties under minimal supervision and actively engage with supervisor to resolve complicated issues - Strong time management skills to plan and organize a high daily loan volume - Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm Requirements: - Minimum 1 year experience in US Residential Mortgage preferably in Pre/ Post close audit with excellent knowledge of guidelines - Excellent customer service and written and verbal communication skills - Detail oriented and excellent organizational skills - Quick learner to keep up with the fast paced mortgage industry - Able to prioritize multiple tasks and manage time - Problem-solver with strong analytical skills - Adheres to directives, procedures, and standards - Ability to work in a paperless environment - Computer proficiency including Microsoft Office Product Suite - Candidates must be available to work outside of normal business hours when necessary - Flexible to work in 24/7 process including night shifts and weekends

  • Quality Review Specialist

    1 week ago

    bangalore, India Mphasis Full time

    Quality Review Specialist/Pre and Post Close Audit Essential Job Functions:Maintain daily workflow prioritization to ensure pipeline management meets required closing datesOrder all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being metShould have knowledge on Paystub, W2s,...

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