Branch Manager – Mumbai, Pune

2 months ago

mumbai, India Writer Corporation Full time

JOB OBJECTIVE

Drive the growth (short term and long term) strategy for the branch and lead and manage the branch AOP targets through revenue, profitability, cash flow, quality and compliance achievements.



KEY RESPONSIBILITIE

SBusiness Planning & Sales:

Drive sales in the Branch through B2B and B2C segments across services line

sEnsure pipeline of enquires through lead generation and closely track lead conversio

nProvide inputs and respond to sales proposals/ RF


X
Client Development & Account Management

: Build, sustain and leverage long term relationships with key clien

tsBuild a strong customer base across Writer portfolio to ensure increase in market sha

reManaging customer escalations as per the company’s escalation matr

ixDrive response rate and improve Get 5 scores. Analyze customer responses and initiate proactive actions to ensure customer satisfaction and continued loyalt


y.
Market Intelligence & Strategy Developm

entProvide inputs to Country Head HHG to develop and present the branch AOP targets and create a detailed plan to meet the set targets for the Bra

nchCreate detailed plan to deploy the business strategy to increase market share for the Bra

nchAssist Country Head HHG in developing sales and operations plans on an annual, quarterly and monthly basis at branch le

velCross sells all products offered by Writer Relocati

onsTrack competition and provide inputs on pricing and utilize the intelligence while planning


AOP
Cash-Flow Manageme

nt: Manage cash flow for the branch through local collections within set DSO targ

ets.Ensuring timely billing as per T

AT’sReview and present the Branch budget for approval by Top Managem

ent.Ensures sustainable working capital, collections and optimal utilization of f

undsTrack, analyze and report MIS on a regular basis – Provide updates during branch rev


iews
Operational Oversi

ght: Develop peak season operations plan, including capacity building in terms of infrastructure and man

powerEnsure the operations performance is in line with the strategic & operational

plansConduct regular branch re

viewsMonitor and execute seamless end to end operations daily ensuring compliance and exceeding customer expecta

tionsEnsure operational costs are kept low within the B

ranchResponsible to prepare and track a business dashboard on the key performance param

etersAdherence to audit compliance and exceeding expectations on CEI sc


ores.
Team Manage

ment: Recruit, develop and retain the operation

s teamEnsure timely goal setting, evaluation and training for the

team.Provide direction, motivation and training to the team to ensure optimum perfo

rmanceCreate a training plan for the branch to meet branch growth ta


rgets.
QUALIF

ICATIONPostgradua

te/ MBAAdded certifications in Moving S


ervices
EXP

ERIENCE 12 to 15 years of relevant experience in the Relocations industry preferable; or demonstrated achievement in relationship-based service industry like logistics, hospitality, etc. Should have led a profit center and a multi-functional team for at least 5 years with P&L accountability in operatio



ns area.

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