Expert ServiceNow Administrator Needed

2 weeks ago

mount, India beBeePlatform Full time

ServiceNow AdministratorWe are seeking an accomplished IT professional to fill the role of ServiceNow Administrator. This position requires a highly skilled individual with extensive experience in platform administration, configuration, and ITSM operations.Responsibilities:Maintain CMDB data accuracy and CI relationship integrity.Manage multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshoot domain conflicts.Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).Requirements:Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus).Configuration Management Database (CMDB) and Domain Separation skills are mandatory.Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs.Strong problem-solving, analytical, organizational, and communication skills are essential for interacting with technical teams and non-technical users alike.Benefits:Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.Cutting-Edge Projects – Work on exciting projects using the latest technologies.Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.We Offer A Unique Work EnvironmentAt our company, we foster a diverse and inclusive workplace where all voices are valued. We offer a remote-first culture, comprehensive medical and term insurance, and reimbursement for approved certifications and short courses that support your role. Join us to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.

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    mount, India beBeeTestAutomation Full time

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