Satyamev Group | Telecaller | ahmedabad

3 weeks ago

ahmedabad, India Satyamev Group Full time

The Telecaller-Receptionist combines customer interaction, sales support, and administrative responsibilities to ensure smooth operations and effective communication within the construction firm.

Customer Communication & Lead Management:

  • Handle inbound and outbound calls to generate leads, provide information about ongoing construction projects, and follow up with potential clients.
  • Greet visitors, answer phone calls, and direct them to appropriate departments. Schedule appointments and coordinate site visits.
  • Address client inquiries, resolve issues, and maintain positive client relations.

Sales Support & Client Relationship:

  • Convert leads into sales by promoting services, updating clients on project progress, and ensuring satisfaction through follow-up calls.
  • Assist clients during office visits, provide relevant project details, and offer personalized service.
  • Collect client feedback and relay it to the relevant teams for service improvement.

Administrative & Office Support:

  • Maintain client databases, track sales performance, and prepare regular reports on call outcomes, leads, and follow-ups.
  • Manage office documentation, including contracts, invoices, and visitor logs, ensuring they are properly filed and organized.
  • Coordinate meetings, maintain the office calendar, and manage office supplies.

Marketing & Event Coordination:

  • Promote new construction projects, special offers, and events through outbound calls and direct communication.
  • Assist in organizing and coordinating promotional events, distribute brochures and materials to clients, and invite visitors to showcases.

Team Collaboration:

  • Work closely with the sales, marketing, and project management teams to ensure smooth communication with clients and follow through on inquiries or issues.
  • Serve as the liaison between clients and internal teams, ensuring efficient coordination of services and project updates.
Skills Required:
  • Strong communication and interpersonal skills.
  • Organizational ability to handle multiple tasks and priorities.
  • Basic understanding of the construction industry and project details.
  • Proficiency in CRM software and office administration tools.

In this combined role, the Telecaller-Receptionist ensures efficient client communication, promotes services, and supports administrative functions to enhance overall business operations.

4o mini

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