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Management Trainee- Collections

2 months ago

noida, India Genpact Full time

Experience- 3 Years- 6 Years

Location- Noida

Shift- U.S. Shift


Responsibilities • Responsible for meeting own targets of assigned activities • Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary. • Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment. • Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director. • Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner. • Monitor and follow up on the status of TBDA’s/RMA’s/CSO’s/Reverse BNL’s • Create and send manual invoice(s) electronically or overnight mail following our protocol • Research Operational issues with field personnel • Monitor accounts in the Escalation Protocol for payment or credit risk • Work with Database/FIT to correct entry errors and correct invoice(s)