ServiceNow consultant

14 hours ago

bangalore, India MyData Insights Pvt Ltd Full time

We are seeking a ServiceNow Product Owner with deep functional expertise in relevant products - few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training.This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes.The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows.Key Responsibilities● Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.● Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).● Write clear, natural instructions aligned with ServiceNow business processes.● Represent tasks in JSON format, ensuring clarity and consistency.● Use SQL queries to analyze and check data for accuracy.● Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.● Apply prompt engineering to structure instructions that guide task execution.● Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).● Document scenario patterns, examples, and best practices for other trainers.Required Skills & Experience● 4–6 years of experience with ServiceNow .● 2 years specifically in CSM, ITSM, and HRSD modules.● Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.● Proficiency in JSON authoring and working with structured data.● Solid understanding of SQL for data analysis and task validation.● Ability to design realistic enterprise scenarios that map to ServiceNow processes.● Experience in AI model training workflows, contributing to the creation of structured training data.● Strong prompt engineering skills for crafting effective instructions.● Analytical thinking, attention to detail, and logical structuring.● Strong communication skills + customer facing experience is a BONUSPreferred Qualifications● ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).● Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).● Exposure to AI/ML workflows or training data preparation.● Familiarity with Agile methodologies.● Good knowledge of prompt engineering

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