Assistant Sales Manager- North Kolkata

About Rentokil PCIRentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024,Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.For more details: https://www.rentokil-About the Role:● The ASM (with Team) shall be responsible for leading branch sales with a focus on new business, managing personal targets, and developing a high-performing sales team.s.● The person will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:Sales● Plan sales activities to meet annual targets aligned with branch revenue, jobbing, and contract goals● Ensure prompt response to enquiries and maximise conversion into orders● Identify new prospects and convert them into customers● Ensure the sales team conducts detailed inspections and prepares quotations per defined guidelines● Review quotations to meet Gross Margin targets as per company norms● Analyse sales trends and adjust sales plans on a monthly/weekly basis● Achieve new sales productivity targets per CSE as defined in AOP● Develop and maintain a strong sales pipeline based on conversion percentages● Monitor and drive daily activities of the sales team to ensure achievement of set targetsCustomer Relationship Management● Achieve the renewal targets of the branch● Promote upselling initiatives among team members to meet defined goals● Conduct regular visits to existing customers with team members to strengthen relationships● Ensure customer complaints are addressed by the sales team and appropriate support is provided● Ensure regular updates to the MPG (Monthly Performance Grid) by the team Receivable Management● Review daily collections and set actionable plans to meet timelines● Ensure predefined DSO (Days Sales Outstanding) targets are met● Oversee the timely submission of invoices and necessary acknowledgementsTeam Development● Conduct daily morning meetings to set the agenda● Periodically review individual team member performance● Conduct annual performance development reviews● Analyse sales trends and design appropriate development plansTeam Administration & Monitoring Systems● Ensure timely and accurate completion of reports and system updates (e.g., DSP)● Oversee team attendance, leave approvals, sales sign-offs, and retention efforts● Ensure adherence to safety protocols and completion of SRAs as per process● Guide the team in setting correct customer expectations related to pest management● Ensure accurate customer data capture● Train the team to sell visits as per iCABS frequencies for calendar-based service planning● Share cost sheets and material details with Operations; communicate customer expectations in advance● Ensure all sales are visible in iCABS for execution and are scheduled in consultation with Service Planners● Avoid customer commitments on scheduling without confirmation from plannersKey Result Areas:● Achieve Total Sales Targets (as per AOP)● New Business Development & Upselling● Achieve Renewal Target● Maintain Gross Margin as per company norms● Collection & DSO● On-Time Invoice Submission● Sales Team Development & RetentionCompetencies (Skills essential to the role):● Commercial Acumen & Customer Retention● Result Orientation● Self-Management● Team Collaboration & Approachability● Team Leadership & Development● Technical & Process Expertise● Effective CommunicationRequirements● Experience (Residential Business Profile):- Minimum 5 years of experience in home products, home services, or residential cleaning services (preferred)- Team handling experience of 2 years will be an added advantage. ●Educational Qualification / Other Requirement: Graduate (any discipline)● Proficient in MS-Office/G-Suite● Experience (Commercial Business Profile):- Minimum 6 years of direct sales experience in Facilities Management- Team handling experience of 2 years will be an added advantageRole Type / Key working relationships:● People Manager● External team- Customers and Customer representative● Internal team- ABM/BM, Operations & Sales Colleagues, PlannersBenefitsWhat can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it's our people whomake our company what it is. We believe in:● Service● Relationships● Teamwork● Responsibility