Cloud Support Engineer
2 days ago
About the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. Responsibilities: Guide Mission’s customers through complex issues and troubleshoot AWS resources through Mission’s support ticket platform. Analyze customer-facing cases related to AWS Services and leverage AWS expertise to assist customers through troubleshooting, changing, or setting up AWS resources Provide front-line AWS support and use judgment to resolve cases in house, where possible, to provide an excellent customer experience Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience Work a shift schedule to provide 24x7 support Maintain full knowledge of current AWS services Act as a trusted AWS technical advisor, guiding customers on best practices, cost and security in every customer interaction Requirements: 2–4 years of experience Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch Experience communicating directly with customers over phone and chat in English Ability to be adaptable and think critically in customer situations Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions Understanding of web server applications and the administration of web application environments Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation Ability to work a flexible schedule, including nights, weekends, and holidays Experience working as System Administrator (Linux and Windows) preferred AWS SysOps Administrator - Associate Certification (required within 90 days of hire)
-
Sr. Cloud Infrastructure Support Engineer
2 weeks ago
bangalore district, India HCLSoftware Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation. Summary: We are looking for a Sr.Cloud...
-
Cloud Support Engineer
4 days ago
bangalore, India CDW Full timeAbout the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to...
-
Cloud Support Engineer
3 days ago
bangalore, India CDW Full timeAbout the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to...
-
SENIOR AWS CLOUD ENGINEER
1 week ago
bangalore district, India CloudZenia Full timePlease fill the below Google Form to get the interview process started : Job Title: AWS Cloud Engineer Location: Bangalore Job Type: Full Time We’re hiring a Cloud Engineer (AWS) to design, build, and maintain scalable cloud infrastructure for modern applications. What You’ll Do: • Architect and manage AWS cloud environments • Design Architecture...
-
Senior Cloud Support Engineer
4 days ago
bangalore, India CDW Full timeAbout the Job:As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard...
-
Graduate Civil Engineer
1 week ago
bangalore district, India BHARAT RESEARCHERS CLOUD Full timeCompany Description Bharat Researchers Cloud, based in Bengaluru, is focused on R&D and creating opportunities in the Research and Innovation Sector through the BHARC PLATFORM. The platform bridges the gap between institutions, organizations, industries, and individuals by providing a space to showcase research work and connect with like-minded...
-
Graduate Aeronautical engineer
1 week ago
bangalore district, India BHARAT RESEARCHERS CLOUD Full timeCompany Description Bharat Researchers Cloud is an R&D company based in Bengaluru, building the largest digital platform for the Research and Innovation Sector called BHARC PLATFORM. Our mission is to foster collaboration, knowledge sharing, and meaningful connections within various domains. BHARC bridges the gap between institutions, organizations,...
-
Senior Salesforce Business Analyst
2 days ago
hyderabad district, India Cloud Epitome Full timeRole Summary As a Business Analyst on our Service Cloud Support Team, you'll be the first point of contact for all Service Cloud support requests. You'll play a critical role in ensuring our support queue is well-managed and that our team is focused on solving the most impactful problems. Your main responsibilities will include reviewing and triaging all...
-
Cloud Engineer
2 days ago
bangalore district, India ITC Infotech Full timeCloud Engineer Azure Location : Bangalore / Hyderabad / Pune Experience : 7+ years Shift: 5:30 PM to 2:30 AM IST (US Shift) Job Description Design and implement Azure Landing Zone components to support accelerated solution delivery and future scalability Develop infrastructure automation and reusable cloud building blocks for operational efficiency...
-
Cloud Operations L2 Support Engineer
1 week ago
bangalore, India Rakuten Symphony Full timeJob Summary :We are seeking a highly skilled and experienced Cloud Engineer with a strong Site Reliability Engineering (SRE) mindset to join our team. This role will be critical in ensuring the availability, reliability, and performance of our platform services and applications, particularly those supporting our Radio Access Network (RAN) and Core Network...
