Technical Problem Solver

2 weeks ago

pushkar, India beBeeEnterprise Full time

Job Title: Technical Support EngineerAs a Technical Support Engineer, you will provide critical technical support to enterprise customers after they have gone live with our platform. Your focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently.You will serve as a primary escalation point for customer-reported technical issues, investigate and debug issues involving platform functionality, integrations, data discrepancies, and user configuration. You will use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.You will collaborate with engineering and product teams to escalate and resolve bugs, ensure timely communication to the customer, and maintain detailed case notes, documentation, and internal/external knowledge base content.You will also act as a technical advisor for assigned enterprise customers, building deep familiarity with their configuration, integration, and support history. You will participate in regular customer check-ins or QBRs alongside Customer Success Managers (CSMs) and proactively monitor enterprise account health and flag potential issues before they become blockers.This role requires 5+ years of experience in a technical support, product support, or similar customer-facing technical role (preferably in a SaaS environment). You must have a strong understanding of procurement, supply chain, or enterprise systems, as well as excellent communication skills and a collaborative attitude.Key Responsibilities:Troubleshoot complex technical issues and resolve them efficiently.Collaborate with engineering and product teams to escalate and resolve bugs.Maintain detailed case notes, documentation, and internal/external knowledge base content.Act as a technical advisor for assigned enterprise customers.Requirements:5+ years of experience in a technical support, product support, or similar customer-facing technical role.Strong understanding of procurement, supply chain, or enterprise systems.Excellent communication skills and a collaborative attitude.What We Offer:Opportunity to work with a dynamic team in a fast-paced SaaS environment.Professional development and growth opportunities.Competitive salary and benefits package.We are an equal opportunity employer and welcome applications from diverse candidates.

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