Chief Customer Experience Officer

1 week ago

tiruchirappalli, India beBeeCustomerSuccess Full time

We are a digital-first FMCG brand that's reimagining how India cooks. Our mission is to create smart food innovations like All-in-One Masala Mixes developed by professional chefs and deliver them to customers across the world. We make cooking easy, quick, and delicious, giving every kitchen the upgrade it deserves.Now, we are expanding our business further and therefore, we are looking for one customer success manager who is passionate to serve the customers and hungry to grow in the career very fast and ready to learn a lot for that growth.Requirements• 3 to 5 years of experience in customer handling.• Excellent verbal and written English communication skills.• Strong customer-handling and problem-solving abilities.• Ability to multitask and manage time-sensitive responsibilities (e.g, customer response, COD allocations, pending orders).• Familiarity with CRM systems, e-commerce platforms, and courier partner dashboards.• Positive attitude, empathy, and customer-first approach.• Bachelor's degree.Roles and Responsibilities• To ensure all our existing and potential customers are getting the best customer experience.• To maintain all customer experiences KPI's like timely product delivery, timely customer query resolutions.• To coordinate with cross-functional teams, like supply chain, LMD team, & sales and marketing team, to ensure the best customer experience.• To ensure the customer happiness team is achieving all their targets with respect to customer experience.• To build the best framework, tech, processes, dashboards & KPI trackers to achieve maximum productivity from the team on customer experience.• To maintain COD order confirmations, NDR callings, chat and email query resolutions, RTO closures, social media query resolutions & Abandoned Carts closures TAT.

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