Lead Client Solutions Specialist

6 days ago


palakkad, India beBeeTechnicalAccountManager Full time

About the RoleThis role is pivotal in safeguarding our assets, data and reputation in the industry.We are seeking a skilled professional to manage and oversee technical needs for clients/customers along with promoting a positive vision for growth and success.Key Responsibilities:Manage existing key accounts to drive revenue and retentionInvestigate and solve complex problems faced by customers and forwarded by the customer support deskManage escalated customer complaints/her major incidents with tact and professionalismCollaborate and work with internal teams for escalations or critical issues and extend support to retain customer businessMaintain accurate records of discussions or correspondence with customersAnalyze statistics and other data to determine the level of service being provided by the organizationBuild and grow good client relationships to ensure retention and business growthLiaise with internal teams to ensure resource availability for on-time project deliveryRequirementsTo be successful in this role you will need:4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, ITEngineering Graduate in Computer Science or ElectronicsProactive, Self-Motivated with strong analytical mindsetStrong communication skills in English (written & verbal) and interpersonal skillsAbility to manage timelines effectively and attention to detail



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