Senior Admissions Counselor

1 week ago


Pune, Maharashtra, India upGrad Abroad Full time

RESPONSIBILITIES & DUTIES


• Engage with assigned leads and promptly initiate contact through the

auto dialer system.


• Qualify leads by assessing their interest, needs, and eligibility for upGrad's

programs.


• Build rapport, credibility and establish trust with leads through effective

communication and active listening.


• Schedule Video Counselling [VC] sessions with Admission Counsellors for

qualified leads.


• Coordinate schedules and ensure smooth communication between leads

and Admission Counsellors to facilitate the enrollment process.


• Maintain accurate records of lead interactions and follow-up activities in

the CRM system.

BASIC ELIGIBILITY CRITERIA


• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),

with at least 1 year spent in a single company.


• Min Graduation is required.


• Previous experience working a 6-day work week.


• Currently working in the capacity of an individual contributor.


• Proven track record of meeting targets in the existing company.

SKILLS


• Excellent verbal communication skills with an emphasis on fluency in the

English language.


• Ability to listen effectively, build trust with potential learners, and

approach situations with patience and empathy.


• Ability to persuade learners towards attending the Video Counselling [VC]

session to ultimately influence their enrollment decisions.


• Basic proficiency in MS Office Suite & CRM management for

administrative tasks and reporting requirements.

2

KEY PERFORMANCE INDICATORS


• Minimum 300 minutes of talk time over calls per day.


• Schedule/book 5 Video Counselling [VC] sessions per day.


• Connect with a minimum of 80% of your leads each day.


• Consistently meet and exceed weekly revenue targets.


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