Senior Admissions Counselor
1 week ago
RESPONSIBILITIES & DUTIES
• Engage with assigned leads and promptly initiate contact through the
auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's
programs.
• Build rapport, credibility and establish trust with leads through effective
communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for
qualified leads.
• Coordinate schedules and ensure smooth communication between leads
and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in
the CRM system.
BASIC ELIGIBILITY CRITERIA
• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),
with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.
SKILLS
• Excellent verbal communication skills with an emphasis on fluency in the
English language.
• Ability to listen effectively, build trust with potential learners, and
approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC]
session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.
2
KEY PERFORMANCE INDICATORS
• Minimum 300 minutes of talk time over calls per day.
• Schedule/book 5 Video Counselling [VC] sessions per day.
• Connect with a minimum of 80% of your leads each day.
• Consistently meet and exceed weekly revenue targets.
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