Vacation Rental Guest Experience Professional

3 days ago

ghaziabad, India beBeeCustomer Full time

Guest Experience CoordinatorWe are seeking a highly skilled professional to support our vacation rental operations. The ideal candidate will possess excellent communication skills and the ability to provide exceptional guest services.This is a remote position that requires strong organizational and multitasking abilities, as well as experience using reservation software and PMS tools.Process guest refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy and professionalism.Provide recommendations for local attractions and enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experiences.Maintain full compliance with company policies and procedures.Key CompetenciesFluent spoken English with clear voice and US accent familiarity.Strong communication skills and customer-first approach.Experience working with reservation systems and technology platforms.Excellent problem-solving and analytical skills.Ability to work independently in a fast-paced environment.Strong attention to detail and ability to maintain accuracy in high-pressure situations.Proven ability to work effectively in a team environment.Flexibility and adaptability in a rapidly changing environment.Excellent time management and prioritization skills.Ability to handle multiple tasks and priorities simultaneously.

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