Food & Beverage Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   What this job involves:To be the single point of contact and responsible for food and beverage operations management, assisting the Account Director and the Client Real Estate team with the delivery of quality food service operations.The Food and Beverage Manager will be highly familiar with cafeteria operations, work café management, and event-based services, including responses to requests for assistance on food service issues from client staff and arrangements pertaining to all operational expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client's expectations.Key Responsibilities:Administrative FunctionAssist Food Service Team with tactical planning for cafeteria and work café operationsManage and maintain food service tasks including menu planning and service schedulingCoordinate special events and ad-hoc services in support of client requirementsProvide support for meeting room table service and pantry operations as needed and directedAssist with the coordination and scheduling of kitchen equipment maintenance activitiesCommunication and Relationship ManagementProvide general overall food and beverage management services including continuous monitoring of cafeteria operationsAct as an interface with client, food suppliers, and service vendorsEnsure appropriate follow up with customers through digital feedback systemProvide direction/information to vendors, food service staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruptionProgram Analysis and DevelopmentDevelop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with food suppliers and the clientDevelop monthly/quarterly variance reporting on all food service budgets and operations on a timely basisAssist with the development and implement the annual management plan for food and beverage operationsOversee menu planning to offer variety and cater to different tastes and dietary needs, with plans often rotating fortnightlyPeople ManagementResponsible for overall team management, staff development and planning for food service operationsExecute staff succession and growth plans for cafeteria and pantry service teamsFor every direct report, build actionable and measurable career development plansReview the performance of food service staff and conduct performance appraisals from time to timeMake recommendations to the Senior Manager for future trainings given to the food service management teamEnsure adequate, trained, and uniformed staff are deployed for efficient and courteous service during all operational hours and eventsComplianceSupport compliance with all applicable laws, ordinances, and regulations impacting food safety, sanitation, and healthMeet or exceed Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordinglyEnforce all Company policies and training requirements regarding safe and efficient food service operations and work practicesImplement and monitor food safety practices, ensure compliance with local codes and regulations and JLL standardsConduct food hygiene checks and kitchen audits to ensure quality and standards including random checks of raw material inventoryVendor ManagementMonitor overall service delivery of food suppliers and beverage vendorsCoordination with vendors for resolution of service issues and menu deviationsEvaluate vendor performance and ensure quality control using high-quality, branded ingredientsUndertake audit of staff attendance and check their grooming standardsEnsuring that food service subcontractors are meeting their commitments on scheduled delivery of trainingsOperational Risk ManagementUpdate and implement Emergency Response plans for food service areasAfter hours food service assistance responseRespond to and escalate any food safety, quality, or compliance incidents as per client protocolsOperational Audits and ComplianceTrack and report on user satisfaction, vendor compliance, and operational auditsMaintain documentation of all operational processes, vendor agreements, and compliance recordsSubmit monthly reports on inventory, kitchen audits, and deep cleaningMaintain and provide periodic updates on kitchen equipment breakdown trackerAny and all other duties and tasks assignedSound like the job you're looking for?  Before you apply, it's also worth knowing what we are looking for:Education and experience· Bachelor's degree in relevant field (Food Service Management, Hospitality Management, or related)· Minimum of 6 years industry experience required either in food service operations, corporate environment, third party service provider or as a consultant· Experience in cafeteria operations, vendor management, and food safety compliance preferred A relationship builderAs well as a keen desire for success in Customer Service, you'll have the ability to handle complex conversations with Clients. You'll also be good at building team relationships and excellent interpersonal skills.  Great organisational skillsYou'll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.  What you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...Location: On-site –Bengaluru, KAScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.