Store Manager

3 days ago


brahmapur, India Reliance Retail Full time

Job PurposeManages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.Education QualificationsGraduation/ Post GraduationKey ResponsibilitiesSet store sales plans and quotas aligned with business objectives.Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.Implement production, productivity, quality, and customer service standards.Recommend product lines and ensure appropriate merchandise mix.Drive sales, margin, shrink control, inventory management and cost optimization.Manage commercials and statutory compliance.Manage performance and foster teamwork among store staff.Identify and develop talent for critical positions.Address customer feedback to improve service and processes.Stay updated on competition and manage customer escalations.Drive local events and promotions as per marketing calendar.Promote a "Customer Obsessed Culture" to prioritize customer centricity.Business Management: Gross Margin, SOH Segment & Brand mixKey Performance IndicatorsDiscount ManagementBrand shareCustomer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.Finance - Paper/card VM Implementation.Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.People Management.Business Acumen - profitability, Competition.Jio Business - Activations, Recharges, CAF RejectionsJob RequirementsFunctional CompetenciesOperational EffectivenessFinance ManagementAnalysis and Problem SolvingResults OrientationBehavioural CompetenciesSelf-DevelopmentEmotional IntelligenceCustomer Service OrientationPeople ManagementCommunicationTeamwork and Collaboration


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