Enterprise Technical Architect

1 week ago

Malappuram, India beBeeIntegration Full time

Senior Integration SpecialistAt our organization, we are looking for a skilled Senior Integration Specialist to join our team. This is a critical role that involves designing and implementing scalable integration frameworks using cutting-edge tools like Workato or MuleSoft.Key Responsibilities:Design and implement scalable integration patterns with retry logic, idempotency, backpressure, and queue-based processing.Establish and govern integration standards, including naming conventions, version control practices, and deployment protocols.Develop and optimize high-volume flows supporting CTI-to-CRM routing, lead ingestion, recruiter activity synchronization, and related revenue workflows.Define, enhance, and maintain Salesforce revenue lifecycle processes, including lead routing, call dispositions, and end-to-end Sales/Recruiting workflows.Collaborate with Admin/IT teams to manage schema changes, automation governance, and system updates impacting revenue operations.Oversee the integrity and performance of the Salesforce MCAE Advanced bidirectional sync, including rule logic and sync health management.Troubleshoot MCAE connector performance, campaign influence tracking, scoring models, and CRM alignment in collaboration with Marketing Operations.Architect CTI routing logic within Salesforce flows and support escalation, queue management, and omnichannel routing within Agentforce.Lead root-cause analyses for high-impact incidents, publishing detailed remediation plans and prevention strategies.Develop and monitor service-level objectives (e.g., 99.9% uptime) for critical flows using dashboards, alerting, and observability frameworks.Requirements:6–8 years of experience in Revenue Operations, Integration Engineering, Platform Operations, or related technical functions.Advanced expertise in Workato and/or MuleSoft, with a demonstrated ability to design scalable, governed integration patterns.Strong Salesforce Admin-level proficiency, including API knowledge and complex automation troubleshooting.Hands-on experience supporting CTI solutions (e.g., Five9, Genesys, RingCentral) and managing Agentforce routing workflows.Proven ability to lead incident management, conduct RCAs, and collaborate with cross-functional stakeholders on technical resolutions.Deep understanding of data synchronization, system orchestration, and lifecycle governance across revenue-driving platforms.Strong communication skills with the ability to translate technical concepts into operational impact for non-technical stakeholders.Why Join Our Organization?We offer the opportunity to own and shape mission-critical integration architecture within a high-growth, technology-driven environment. You will join a collaborative, forward-thinking organization where engineering rigor and operational excellence directly contribute to business success. As part of a modern RevOps and tech enablement function, you'll influence strategy, set governance standards, and drive measurable improvements across the revenue ecosystem. We foster career development, cross-functional exposure, and the ability to deliver meaningful, enterprise-scale impact.Benefits:Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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