Taggd | Private Cloud Support Specialist

7 days ago

bangalore, India Taggd Full time

What you’ll do:


Responsibilities:

  • Attend daily standups/scrums.
  • Respond to service alerts and take remedial actions.
  • Follow Change Management processes and procedures.
  • Resolve customer’s issues via telephone, email, or remote sessions.
  • Identify and escalate issues in a timely manner to vendor according to process guidelines.
  • Lead service restoration/incident resolution during MIs (major incidents).
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
  • Maintain quality on case documentation, SLA timeframes and operational metrics.
  • Performs within the Productivity Measure of the team (scorecard).
  • Handle Problem Management, Post Incident Reviews and RCA.


What you need to bring:

  • Bachelor’s degree in engineering (or Equivalent).
  • Minimum 6 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer.
  • Certification on the latest track like VMware VCP/vSAN, ITIL is an advantage.
  • Certification on Redhat Administration and Openshift.
  • Flexible to work in 24/7 support environment.
  • Minimum level should be SPE if applying as part of Internal Job Posting.
  • Excellent communication skills.
  • Ability to work in a cross-functional team.
  • Understanding of CI/CD and DevOps methodologies.
  • Ability to work in a fast-paced, iterative environment.
  • Ability to influence and drive change.
  • Ability to provide technical leadership.


Technical Skills VMWare:


Advanced skills in the following VMware components:

Admin, Operate and Manage vSphere Datacenter.

Experience in ESXi and vCenter upgrades.

Experience in ESXi command line interface.

Experience in vCenter HA, DRS, and other cluster features.

Experience in Virtual Machine operations and configurations.

Experience in vSphere Performance Monitoring and Performance Chart.

Experience in vSphere Networking, Standard Switch, Distributed Switch (VDS).

Experience in vSphere Storage.

Good understanding of VMware SRM and vSAN.

Advanced skills in VMware NSX.

Advanced skills on VMware Cloud Foundation.

Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS technologies. Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC), Network. Understanding of Docker containers. Understanding of scripting (Shell, Python, VMware PowerCLI). Basic understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus

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