Functional Consultant

6 days ago

bangalore, India Manhattan Associates Full time

Experience Range : 4 to 7yearsPosition Description:Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.Responsible to handle day to day issues and concerns of critical customers and act as a POC/SME for those accountsTake accountability of any major/minor deployments for the customer accounts and do thorough impact analysis.Be aware of all the business processes and configurations for their customer accounts.Experience on working with JIRA/Salesforce ticketing tools.Lead weekly/biweekly customer calls for their accounts.Logical/effective Problem-solving approach.Able to resolve the issues within the SLA.Approachable for QAs for any critical issue for guidance.Actively participate in customer Go-Lives and be available for Hyper care support.Position Requirements:Bachelor’s degree in computer science or related field.Should have minimum 4+ years’ experience in working with TMS product.Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.Have been a part of more than 3 full Implementation Projects (Preferably on Cloud)Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.Experience on handling customers in SaaS Platform is good to have.Additional Job DescriptionExp./Knowledge of Supply Chain Domain is nice to have.Strong in Manual Testing and in SQL PL/SQL.Strong analytical skills and ability to deep dive into problems and provide solutions.Exp./Knowledge of JMeter/Performance testing or any automation tools is nice to have.Exposure to GIT, JIRA & Sales Force, API testing is nice to have.

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